MyMETRO Online Account
MyMETRO is your digital customer profile. You can manage your business, view invoices, allow employees to shop by adding cards, or change your data.
Digital Access
One Account for all purposes
MM Version: MyMETRO is your central point for all your purchases. No matter if you have shopped as a private person in the Online Shop or as a professional customer in a wholesale store – here you find all you need. Without MM Version: MyMETRO is your central point for all your purchases. Here you find all you need to access your invoices online.
Your benefits
Further features MyMETRO
FAQ
Frequently asked questions about MyMETRO
No problem – just click here to get a new password via E-Mail. (href Forgot Password Page)
If you are logged in to MyMETRO, you can change your email address or password in the menu Personal data.
Navigate on MyMETRO to “Employees and shopping allowance” and add the employees name and E-Mail address. This will trigger a message which guides you through the registration process. Your employee will get a digital card right away and use it in the METRO app. Further information about cards for employees can be found here.
One MyMETRO account can be created per Makro cardholder. So, if there are several colleagues in your company with a METRO card, they can all create a MyMETRO account. Are you the business owner? Then you can apply for an extra card for your colleagues via MyMETRO.
No, if you have a METRO card for several companies, you can link them all to one MyMETRO account. On the website and in the app you can then choose on behalf of which company you want to view or change the data.
Click on your name at the top right of the website. In the menu you choose 'My companies' and then the company you want to see the data of. In the app, click on the profile icon on the top right of the home screen to switch between your companies.
In the moment this feature is not available in MyMETRO. Please call our customer support 0800 – XXXXXXXX and we will help you right away.
Please contact our Customer Service Centre 0800 XXXXXXXX or use the contact form.
Before you can log in, you need a MyMETRO account. Every METRO card holder can register for this account. If you have already registered, please check if you have clicked on the activation link you received in your e-mail inbox. This activation link is valid for 24 hours. You can always request a new activation link by re-registering. If you have already clicked on the activation link, please check that you have entered the correct username and/or password.
Please check if the e-mail ended up in your junk (spam) e-mail. You can prevent e-mails from MyMETRO from being marked as spam by adding customerservice@metro.tld to your safe senders list. Check if you have entered the correct data, if you are not sure you can perform the action again.
Your METRO card will remain valid after you have deleted your MyMETRO account. You are welcome in our stores.
You can easily set your personal preference via your MyMETRO account. Log in to the website or the app, go to 'invoices' and uncheck 'Print paper invoice at checkout'.
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